Frequently Asked Questions

Yes, you do. An account is required for us to provide you with a tracking number, updates on order processing, and access to your order history.

Once your order is dispatched, it typically arrives within 5 to 7 business days. You'll receive an email confirmation once it's shipped. If you need to check your order status, feel free to email us. We're here to assist you!

For orders totaling less than £50, a shipping fee of £3.99 applies. Orders totaling £50 or more qualify for free shipping.

We dispatch orders from two warehouses in Europe and one in China. Please note that your items may be shipped separately if you order more than one, as each warehouse specializes in different manufacturing areas.

Rest assured; payments made on spinfinity.uk are completely secure. Your data shared during the payment process is safeguarded and encrypted using the SSL protocol (Secure Sockets Layer). Additionally, all transactions are handled through Worldpay Safer Payments, ensuring the highest level of security.

Every customer will receive a tracking number upon placing their order. Should you not receive one within 2-4 working days (By Email or SMS), please don't hesitate to reach out to us. Kindly note that the tracking number will only be provided once the package is with the local courier in the UK.

We operate from a UK office, with supply warehouses and vendors situated in both the EU and China.

Please direct all inquiries to contacts@spinfinity.uk

Customs clearance is conducted for every item.

We do not share our customers' information for sales purposes. Emails are solely used for follow-up communication and sending newsletters regarding promotions and discount coupons.

Kindly refer to our delivery policy on our website at https://spinfinity.uk/refund-policy

 All the products available in our store are obtained from reliable and reputable distributors.